KYC on-demand

KYC work rarely follows a predictable pattern. Volumes shift, requirements change and scrutiny increases – often within short timeframes. When pressure builds our KYC on-demand can be applied immediately, without compromising quality, consistency or control.

KYC delivered within your setup
We step into existing AML and KYC environments, across organisations, processes, systems and workflows, fitting into how work is carried out within each organisation. This allows additional KYC capacity to be applied immediately, without forcing unnecessary structures.
Judgement-led KYC work
Each KYC case requires careful assessment, judgement and an understanding of context and risk, with decisions made carefully and based on the specific circumstances of the customer. At Frank Penny, this work is carried out with strong attention to detail and consistency over time.
Focused delivery at scale
We deliver KYC with a clear focus on accountability in how the work is carried out. This allows us to scale delivery without losing control, even when volumes change or pressure increases. Work is planned, executed and followed through in a way that keeps delivery stable and controlled as demand fluctuates.

Measurable quality

The way we deliver KYC is closely tied to the people doing the work. And the people doing the work are competent, to say the least. This is where we differ. Our KYC delivery is handled by dedicated KYC analysts – a distinct part of Frank Penny’s business. Working exclusively with AML and KYC, Frank Penny can spot the skills required to be an excellent analyst. Analytical, meticulous and driven, these qualities are shared by everyone working in an analyst role.The team is driven by clear expectations and measurable outcomes. Decisions are reviewed, challenged and refined, and consistency is taken seriously, reflecting the reality of KYC work where assessments and conclusions are expected to hold up through quality checks, audits or external scrutiny.There is a strong sense of ownership in how cases are handled. People take responsibility for their decisions, stay focused when pressure increases and deliver with precision, even at scale.

When pressure builds

KYC on-demand is used when KYC workloads increase beyond what existing operations can reasonably absorb. This often follows change, such as a new risk classification model, regulatory findings or remediation exercises that bring large volumes of customers into scope at the same time.The challenge is rarely lack of understanding. It is capacity, timing and the need to deliver large volumes of KYC work within a short timeframe, without losing judgement, consistency or control.Frank Penny steps in to stabilise delivery during these periods. We support existing teams, applied to specific backlogs, customer segments or time-bound remediation efforts, and scaled up or down as needed, without disrupting the existing setup.CDD. ODD. EDD.
Complex cases, remediation, reviews and QA.
We do it all.

When to call

  • KYC work starts to pile up
    • When volumes increase beyond what existing teams can absorb and additional KYC capacity is needed quickly, without losing judgement or control.
  • When you need experienced hands, fast
    • ‍When additional KYC experience is needed for a period of time, without changing the existing setup or building long-term headcount.
  • When the rules move (again)
    • When changes to risk classifications, policies or approaches trigger new KYC requirements or reassessment of existing customers.
  • When everyone suddenly cares a lot more
    • When scrutiny increases and KYC work needs to be delivered faster, cleaner or under closer attention than before.
  • When everything lands at the same time
    • When large customer groups are brought into scope at once, creating backlogs, reviews or remediation work that can’t wait.
  • When the organisation won’t sit still
    • When growth, restructuring or other internal change puts pressure on how KYC work is handled day to day.

Let’s solve your KYC

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